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Insurance Staff Position - State Farm Agent Team Member

Full Time in Chicago - IL

Jim Tom State Farm Insurance Agency is now hiring for a Insurance Representative-State Farm Agent Team Member for a Sales & Customer Service position.

Are you a self-motivated, dependable, and a customer-focused person who enjoys helping people, solving problems, building relationships, and achieving results? If yes, our 30+ yrs State Farm Insurance Agency is seeking a well-rounded Insurance Account Representative-State Farm Agent Team Member to join our team, handling both customer service and sales opportunities. We're looking for someone who takes initiative, follows through, enjoys helping customers, and recognizes opportunities to better protect individuals, families, and businesses.

KEY RESPONSIBILITIES

Customer Service & Relationship Building
  • Provide prompt, friendly, accurate, and complete customer service.
  • Assist policyholders with payments, policy changes, billing, coverage questions, claims-related inquiries, and other service needs.
  • Review customer accounts to identify coverage gaps, additional discounts, and opportunities for better protection.
  • Recommend appropriate coverage upgrades, endorsements, and additional insurance products.
  • Build lasting customer relationships that encourage retention, referrals, and loyalty.
  • Maintain accurate records and consistently follow through on customer requests.
New Business & Sales
  • Assist new prospects from incoming calls, walk-ins, referrals, internet leads, State Farm leads, social media, & other marketing sources.
  • Prepare quotes, explain coverage options, recommend solutions, and confidently ask for the business.
  • Identify opportunities for Auto, Home, Renters, Business, Life, Health, and other available products.
  • Proactively make outbound calls, follow up on quotes and opportunities, and develop new business.
  • Build referral relationships and identify opportunities to grow the agency.
  • Work toward individual and team production goals.
Our Philosophy Take Care + 1. We're seeking someone who goes beyond "one-and-done" service, asks thoughtful questions, listens, recognizes opportunities, and confidently recommends additional solutions—without high-pressure sales tactics.

Qualifications
  • Illinois Property & Casualty (P&C) license requred - Life & Health license preferred.
  • Similar insurance agency experience preferred, but not mandatory for the right candidate.
  • Strong customer service, communication, sales, and relationship-building skills.
  • Self-motivated, dependable, productive, and results-driven, with a strong work ethic.
  • We're looking for a self-starter who stays productive, takes ownership of responsibilities, and

    proactively seeks opportunities to help customers and grow the agency—without needing constant direction.

  • Positive, professional, can-do attitude and willingness to accept coaching and feedback.
  • Fast learner with strong problem-solving skills and attention to detail.
  • Comfortable handling both service inquiries and needs-based sales conversations.
  • Willingness to make outbound calls, follow up consistently, and ask for the business.
  • Ability to stay organized, complete tasks accurately, and manage multiple priorities.
  • Resilience, initiative, and a commitment to continuous learning and professional growth.
Comp & Benefits
  • Base pay (doe).
  • Performance-based incentive bonuses.
  • Paid time off.
  • Profit-sharing retirement plan.
  • Health prem allowance.
  • Professional, supportive, in-office work environment.
  • Ongoing training, coaching, and career development.
  • Opportunities for professional growth and advancement.
  • Reimbursement of insurance licensing fees after 3 mths, if unlicensed
Location Chicago, IL 60618 – North Center– Candidates who live nearby or are a short commute are preferred.
Schedule Monday–Friday, 9 AM–5 PM — NO evenings or weekends!

Interested in Joining Our Team? Apply online today! Qualified applicants will be contacted by email or text. NO phone calls, please.

This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees must meet applicable licensing and training requirements.




Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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